Reviews
2 hours ago New Bucklet up- long and thorough review! This is my 6th car from Grappone Toyota. While I love to negotiate a better price I absolutely despise the haggling that comes with new car purchases. Buying from Grappone makes the process truly painless. The price is the price and it's fair- whether buying new or trading in your old car/truck- may not be the highest but it's definitely not the lowest either, and I'll say it again, it's fair. I have purchased many cars from Ryan Provencher but he has moved up the chain ...
Very professional and precise! Recommendations were very well done with options to chose. Well done service work.
We recently bought a Toyota Tacoma through Sarah Wentworth. We can not express how happy we were with the whole experience. Sarah is such an amazing asset to your sales team!! She made us feel at home and relaxed. The whole experience was stress free and we left feeling as though we made a new friend. We will definitely recommend Grappone!
Dealership was very professional and clean. Employees look like they enjoy their jobs at this place . They support each other to help the customer .
The quality of service I received from Grappone is expert and precise. Recently brought our Toyota Prius in for three indicator (idiot) lights on the dash. They diagnosed and fixed the issue (ball joint). My only complaint is that there was $170 diagnostic fee on top of the $500+ to fix the problem. I asked if the fee diagnostic fee was applied towards the fix and was told it was not. This is likely the standard in the industry, but it's a steep cost on top of a fix that is already expensive.
Best service dept around. The staff makes sure in advance that your parts will be ready for your vehicle when it’s time for service. They have taken care of my family with all our needs, Toyota plus other brands.
Glad I could get my service done good tech and writer combination. Sean snow was able to update me the whole way and the technician did a A1 job
The service department is professional, fast and courteous. They have had me in and out in less than an hour. Comfortable waiting area as well
We keep coming back because we know the price and there’s no horse trading. The salesman was knowledgeable, bright, and very straightforward. We recommend Grappone’s to everyone.
Difficult diagnostic for a shake. They thoroughly checked the standard things finding nothing wrong. Checked and balanced the tires after I just had it done elsewhere just a few months prior. Sure enough unbalanced tires was the issue. All in all I am satisfied and they got me out quickly. Thank you Toyota.
It’s amazing how every single person at Grappone is so friendly, always smiling and ready to help at any moment. That’s a big deal to me. Obviously, the service is most important, but Grappone’s service is top-notch, and it’s second to none. The videos during inspection are the icing on the cake… Until I found out that they offer a shuttle service. Just amazing.
Prompt service, they do what they say they will do. Convenient hours. Seems a little pricey.
Always friendly, great work done on time and on budget as quoted. A pleasure doing business there and worth the 50 mile drive.
Always courteous and professional, Grappone has provided me with quality service and sales for years. Unlike other Toyota dealers in the NH region, they’ve offered me fair deals on sales and service (I’ve purchased 3 vehicles from them). Their service has been excellent. I gladly drive far from my home to conduct my Toyota business with Grappone.
Everything was straight forward, no games, no pressure, full transparency. Great selection. Good subject knowledge & and really appreciate the "team" atmosphere.
I have purchased almost ever vehicle for me and my family from Grappone along with the service needs. I would highly recommend Grappone for all of your sales and service needs.
Always get the best service at Grappone. I like their no haggle pricing. Would definitely recommend.
I’ve been buying my cars at Grappone since 2003 and I’ll never shop anywhere else. Grappone offers the best deals for car leases and purchases . The sales staff are very knowledgeable and friendly. Highly recommend!!
I had my 2009 Corolla state inspected at another garage. They told me that I needed new brakes and a front axel. I am retired and on a fixed income. I told the garage that I didn't have the money. They insisted that I get it fixed NOW!! I went home. I had an appointment at Grappone for a mileage check up, so I called them to see if they could also look at my car for those problems. I also knew that there was a possibility that I could make payments through Grappone's program. I handed them the ...
Excellent service. Technician and customer service staff were friendly and very knowledgeable. Will only have my car serviced here!
Today’s visit was the best. I arrived early and they were still very accommodating. I did tell them I knew I was early and would not mind the extra wait. They still had me out in the hour they promised. Thank you all!!
Always friendly professional service. Upfront pricing always. Love the vehicles I’ve bought over the past 25 years
Fantastic customer service! I’ve been doing business here for years with my wife and every visit is a pleasure.
Grappone always delivers excellent, reliable and reputable service. We have been customers for 35+ years & rely on them for auto purchases and services.
They’re very friendly and professional, and always true to their word. A true pleasure to work with.
Very professional.Was greeted and processed immediately. They sent a video of the work. I love groponne
Love Toyota in Concord they are awesome! Professional, friendly, quality service. Always a great experience.
Just purchased our second car with Grappone and the whole experience was efficient and comprehensive; we are again highly satisfied. Throughout the process, all of our many questions were well answered. I appreciate the time and effort of the staff who worked with us through the purchase.
Beat car buying experience I’ve ever had!! I would recommend this dealer to anyone and everyone. We did most of the paperwork online. Once I got there I was in and out in 30 minutes!!!
Great service, the mechanics took the take to film his state inspection for me. I thought that was great!
For the last several years we have purchased all of our vehicles at Grappone toyota. We have been very pleased with the dealership from sales to service. Very convenient with a free shuttle service
Fantastic work by Sean Snow. We needed new tires and a better. E hit both.
Excellent service, friendly and efficient. But, a little “pricey”—? I was in and out in 90 minutes, very helpful.
Ryder Garrett, excellent to work with, great customer service, prompt replies to all inquires. Thanks
Mike Roy made the process very easy. I will definitely be buying from Grappone again in the future!
Best Toyota Dealership I have done business with. Professional staff. Liked the Service Video and the people I dealt with.
Service was ok for items noted at time of appointment. Items noted at appointment day were not considered.
Always outstanding! Never dissatisfied. The service department is very well staffed and all associates do their specific job extremely well.
This is fourth car I purchased her. Excellent and helpful people to deal with. I would recommend grappone to everyone,!
I have been buying new vehicles from this dealership for approximately 20 years.They are certainly the best dealership I have dealt with.One thing that is very important to me is service to my vehicle. There Service department is exceptional far surpasses any dealership I have every been to
Their service department is Great. Heather is always very courteous and friendly. Im sure many many of people go there every day and she still remembered our previous visit and details that were not written down.
No xx great friendly staff right to the bottom line highly recommended we are repeated customers. We did not get any pressure or salesman pitches. Best price. Very clean
Grappone makes leasing or buying a car painless. I’ve been here three times now and I wouldn’t even consider going anywhere else!
Grappone Toyota. Excellent service. Great communication. Polite knowledgeable personnel. Will recommend highly to friends, family.
I have been buying cars and servicing cars at this dealership for many years and I’ve always had a great experience! They are very courteous and efficient!
Excellent service and fair prices. They have never tried to highjack my time to sell me acnew car while I was waiting for service. Other dealers do this
They kept me update on my vehicle. Help me reset my radio. Everyone was very knowledgeable and professional about what was going on with my vehicle
Great service amazing people always very nice and caring and honest, 10/10 would recommend for anyone looking for good service quickly and effectively
The service department at Grappone Toyota is wonderful. They great you at your car, bring you in to the desk to check you in and you can wait in their large waiting room. I typically work for the hour I am there. It’s a wonderful atmosphere and all of their representatives are very professional and helpful.
As always, it was easy getting an appointment, the estimate for work costs accurate, and the estimate of time for repair- on the dot. Everyone courteous and service oriented.
Great staff and happy that they send a video as they are checking my vehicle. Every one is also very courteous and helpful.
Purchased a new Toyota Tundra from this dealership. I always dread doing the car buying dance. I was pleasantly surprised how low key the place was. No big pressure salespeople. Very helpful and friendly staff. My Salesman Mike Roy was great. He took the time to go over the truck and all of its features and functions. Very happy with my purchase and would recommend Grappone to anyone!
Great experience, very professional team. They sent me a video of the inspection of my car while I was waiting. Very nicely done….
Upfront pricing on all of their vehicles, there are no gimmicks and everyone is very polite.
Grappone dealerships in Concord has been around for many decades, i have purchased my vehicles since 1983
Great sales and service team! Tanya in service, Lori in service, and Jessie in sales are the best and give excellent customer service!
Great experience of buying a new car from start to finish! Moe Elmasry was a man of his word and made the whole car buying experience seamless!
The service was prompt and efficient. All contact was polite and very helpful as usual!
Grappone Toyota was the best car buying experience I ever had! Mana my saleswomen was pleasant, knowledgeable and very professional!
Ryer was excellent… straight forward, no nonsense, transparent. Walks you through the whole process. And zero pressure….
They provided great service and a very fair price, thank you Taylor for all the help!
Really good costumer service doing what they say they are going to do and when they are going to do it.
Best in the business by far. Alway's friendly and willing to help Highly Recommended!!!
I was driving to Boston from Northern NH and multiple warning lights went on (ABS, brake) while driving on 93. Fortunately I was within 10 miles of Grappone Toyota (where I purchased the vehicle 12 years ago). I wasn't sure if they could fit me in that day but when I arrived the service team said they would try to fit me in a soon. They not only did but got the issue diagnosed and discussed in detail the issue but also fix it the same day and I was able to continue my trip to Boston. Thank you Toyota Service!
Quick and efficient. Kept me informed throughout the process. Reasonably priced. Video was helpful to understand what technician was viewing.
The staff is always friendly and knowledgable. They answer all my questions with vocabulary I can understand.
The employees were super friendly and thoroughly explained what would be going on while my vehicle was being serviced.
Very pleasant greeting. We were processed in quickly. We got our video from the technician and were pleased with the production.
Excellent service all around. From the sales deptvto the service department. Always efficient and easy to deal with!
The service experience continues to be some of the best I have ever had. The staff is well versed in their job and leave little to question about how my vehicle will be looked after, how long I will have to wait and the estimated cost of my visit.
Very professional staff. Pricing completely transparent. Looking forward to see how good the service department is.
Professional knowledgeable staff. The no commission no finance manager salesperson care end to end business model is awesome.
Ryan was an amazing person to work with and I never once felt uncomfortable or pressured to buy a car over all great experience
I have been with Grappone for over 20 years! I have purchased two vehicles from them and have all of my maintenance done thru them. The staff has always been the very best. Loyal and happy customer!
The service was nice thank you so much for helping us to fix our car.
Nice people. Good service but the process for buying out our lease was confusing and frustrating
Grappone sells their vehicles for MSRP and were great to my wife and I. We’d recommend them over any other dealership in NH Maria Durling and Taylor Marcoux were top notch!
Great car buying experience. No crazy markups on vehicles, good trade in value. Very friendly sales team.
Staff is always pleasant and takes time to answer questions and explain everything. Service is great!!
Absolutely fantastic sales associate, Ryer Garrett. Grappone is as advertised: Open and TOTALLY upfront. One of the smoothest transactions I've ever had at a dealership.
Grappone Toyota is great. They tell me what's wrong with my truck and how bad, and show me computer printouts to back it up. The waiting room had 20 people coming and going and everyone seemed happy in 3 rooms 900 sq ft waiting area. The service people were very low pressure on how customers could have there cars fixed or not.
Love this dealer from the buying experience I am 64 best buying experience two years ago to the service every time great experience everyone I deal with the best that you
This was a quick and efficient car repair visit. I would go to this dealer again.
Always consistent with their service. Employees are very pleasant and knowledgeable. I have bought three vehicles from then and they stand behind their product. The service dept is excellent!
Moe came highly recommended and did not disappoint! Much less stress with upfront pricing. Thank you.
Always pleasant. Timely, efficient and informative. The advisors suggest needed services but are not selling unnecessary work. Time estimates are reasonable and generally accurate.
Such a great experience. Everyone is super helpful and friendly! Car buying made easy! Would highly recommend buying your car here.
I was kept well informed throughout the repair process. Car was repaired in the time allotted. Also had a recon done and it came out very clean. Thanks Allan Foye, Zach, and Harley!!
Grappone Toyota employees are professionals. No waiting for help with any questions and the waiting area is spacious
Always professional, great employees, always explain service done, priced competitively, good waiting area, service in a timely manner, dogs allowed in waiting area!
Great pricing and service in this market. My salesperson took the time to explain all the options.
Great dealership! They only charge MSRP in this market, which is amazing! They got themself a customer for lifetime.
Did service as expected, no surprises. Great service representative. Very friendly and thorough. Will be back