I want to offer overdue appreciation and gratitude for Taylor Thorne-Strickler’s help in my search during December for a new 2017 Prius. She fully exhibited the customer service approach that I’ve come to admire at Grappone – responsiveness, knowledge, respect, simple straightforward honesty. Prior to settling on the Prius she helped me test drive the various models I was considering. She followed up on all of my questions. Though due to price I wound up purchasing from another dealership, my wife and I will not hesitate to continue to do business with and heartily recommend Grappone Automotive Group.
EASE OF TRANSACTION - lease, service and overall customer service is EXCELLENT. Would definitely return and tell anyone I know to come to your dealership
The customer waiting area is comfortable and I appreciate the coffee, magazines, and tv. I also like the carefully laid out flow for when customers arrive and then leave.
Quick- I was able to schedule within a couple of days. All in all a fairly good experience. Watch for unnecessary repairs.
No pressure. Everyone was very friendly. Easy buying process. All the staff was very friendly. Managers made a point to say hello to make sure we were being taken care of with no problems.
Nice group of people, Helpful thru the process with Toyota on my frame recall. Awaiting word as to when my truck will be repaired and finished. Dealership gave me a no cost rental while we await approval from Toyota.
Fast, thorough, and efficient. Everyone is extremely friendly. Great waiting area and was in and Put in no time. Very pleased with service.
Truthful, caring, resolved problem completely, problem was covered by extended warranty. This is the 3rd Toyota Tacoma we have purchased here and have had them do the maintenance.
It is very comfortable being a waiting customer. Choice of chairs, and I really like the secure Wi-Fi. If I am in the middle of something when my car is ready, there is no hurry to pack up and leave - I can finish what I am doing.